A multinational enterprise is like a living, breathing social network. Every employee has an opportunity to connect with tens or even hundreds of thousands of colleagues – and every one of those connections has the potential to unlock fresh ideas, faster processes and even revenue for the business.
When information and expertise are continually shared throughout the company, employees can access the intelligence they need to make decisions and resolve issues faster, making their jobs and lives easier. And the best and most relevant heads from across the business can get together to support sales efforts, helping to close valuable deals.
But how do you make this happen on a global scale and in spite of continued expansion and acquisitions? How do you stop people from working in silos built around local offices, business units and projects? How do you give employees the mobility to travel between markets and offices while staying connected to colleagues and customers? And how, in other words, do you ensure all the valuable information in your business is continually flowing through departments, territories and time zones?
Creating ways to collaborate
To create an inclusive and collaborative business culture you need to ensure that no matter where your employees are they have the technology to reach each other and access and share information, slides, applications and even desktops fast. And that requires social, mobile and cloud-based unified communication and collaboration tools that address the different needs of your workforce.
Take Millennials. This is a generation that expects constant connectivity, with instant access to information and people. They believe strongly in finding a work/life balance and feel that their working environment should adapt to enable this flexibility . They want mobility – emails, instant messenger apps and text messages, for example, that make reaching people remotely easy. Older employees will probably be more familiar with audio and web conferencing and straightforward phone calls. Your business travellers could find carrying around tablets an easy way of joining meetings remotely via video chats or capturing ideas in real-time to share with teams back in the office. And your senior decision makers might find dashboards and analytics apps give them the mobility to access vital business information wherever they are in the world.
Connecting your workforce
Your business, in other words, needs a strong and resilient IT infrastructure to underpin the wired, wireless and cloud demands of its mobile workforce. And that infrastructure needs the global reach and in country depth to meet these communications requirements across every office in every market, whether that be Europe, Asia-Pacific, Africa or the Americas. Working with one single global Total Communications service provider enables you to bring your communications together under one supplier, consolidating your expenditure and giving you greater visibility and control. This gives your workforce the freedom to confidently connect and collaborate across locations.