Communications as a Service – as logical as Software as a Service

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Vodafone Global Enterprise is the ideal CaaS partner and has alliances with companies like HP and Intel.

The unrelenting acceleration in the consumerisation of technology and global adoption of mobile devices is driving the demand for innovation at a breathtaking rate. At the same time, the investment enterprises make in technology infrastructure, hardware and software have a much shorter shelf-life and run the risk of quickly becoming obsolete, so threatening the operational efficiency of the business.

Software as a Service (SaaS) is a well-known example of this type of managed service, with companies such as Salesforce.com offering scalable and rapidly-deployable business software applications with flexible per user pricing. As enterprises become more mobile, Communications as a Service (CaaS) is a potentially massive market. In CaaS, the communications requirements - whether unified communications, conferencing, device management, consolidation of fixed and mobile connectivity, email or messaging backup - is owned and managed by the telco service provider and is offered on a flexible per user pricing model. In a CaaS environment, the telco operator can generate additional revenue by developing a range of innovative customised mobility services, such as M2M devices driving real-time data into business intelligence applications, as well as additional revenues from their existing network and infrastructure.

CaaS is a win-win for both telco service provider and the enterprise. The service provider can gain new customers and increase their loyalty by supplying a one-stop shop for telecom service bundles, as well as providing flexibility, convergence of fixed and mobile communications and innovative mobility services. The resulting enterprise will be more agile, innovate faster and in a scalable fashion, enabling it to focus on the core business and use operating capital more effectively.

Vodafone Global Enterprise is a leading operator in the global managed mobility services market and offers a suite of solutions launched in 2009. It has been especially strong in TEM, with its Vodafone Telecommunications Management (VTM), recently enhanced by the acquisition of TNT Expense Management and Quickcomm in October 2010.

It also has a solid MDM offering for multi-carrier centralised provisioning, configuration and trouble-shooting for leading smartphone types. There are also plans to add iPads and other tablets in 2011 and trials are underway to provide more granular, real-time service activity information on each end-user’s experience. Its large footprint and the ability of Vodafone Global Enterprise to draw MNCs with its extensive contract management and global service capabilities has also differentiated it from other telecom operators. Vodafone Global Enterprise is the ideal CaaS partner and with alliances with companies like HP and Intel. Vodafone is perfectly placed to help your business innovate and achieve competitive advantage.