False alarms can be triggered for a variety of reasons, often while the customer is away from home, or outside business hours when there is no-one on the premises.
A substantial private security company – the market leader in its footprint – approached us as a thought leader to help incorporate tablets into their security proposition going forward. This security company was looking to stand out from its competitors with a practical yet innovative customer incentive, and was keen to explore the tablet device as a means of differentiating the functionality of its security offering.
We responded by providing the customer with an innovative solution based on a low-cost, Vodafone-branded tablet device based on the Android operating system that would be offered to their end customers free of charge with every alarm installation.
We worked with a third party to develop a dedicated app that enables the user to control and modify their alarm panel settings remotely, activating or deactivating the alarm as required.
The SMS-based app comes preinstalled on the tablet and has built-in security features based on PIN authentication to prevent unauthorised use in the event the tablet is lost or stolen. The tablet itself is not locked down, so customers get the benefit of a desirable, free gadget for general use beyond the security application.
The tablet proposition has initially launched with 6,000 tablets, supplied to the security company together with a 6 month contract for network services. At the end of the period, the end customer will be contacted by Vodafone with the option to take out a new contract and continue using the tablet, both with and independently of the alarm system.