Search Results

Ensuring a successful and consistent fixed line service implementation across Europe

Iron Mountain helps its customers to reduce the costs and security risks of managing, storing and disposing of information, in both paper and digital formats. It wanted a single organisation to supply and manage pan-European fixed line telecom services. Vodafone Global Enterprise’s solution consolidates and simplifies services, cuts costs and improves awareness and, as a result, control by Iron Mountain’s management team.

Business need

Acquisitions to support growth in Europe resulted in Iron Mountain inheriting many local telecoms suppliers, tariffs, systems and equipment. The company suffered from a lack of central visibility and control over costs and service quality. It wanted a single partner with the ability to supply and manage a pan-European fixed line telecoms service.

"There are organisations that claim to have pan-European coverage, when in fact it’s an aspiration rather than a reality. Vodafone already has the infrastructure in place – I see them as an important long term strategic partner." Sharon Collins,

Head Buyer, Iron Mountain

The solution

Vodafone Global Enterprise acts as a single, pan-European telecoms partner providing consistent fixed line services using high quality technology and equipment. Individual in-country account managers ensure successful and consistent implementation across Europe.


Key customer benefits

  • Vodafone Global Enterprise reduced costs by between 22% and 27% for high volume UK fixed line services in the pilot phase
  • Access to billing, ordering and buying data will enable informed decision making across the network
  • A Programme Management Office, operated by a Vodafone Global Service Manager, provides dedicated service delivery ensuring a seamless migration to consolidated services
  • National Account Managers on the ground in each country provide local product and technical expertise in the native language
  • Service level agreements reduce business risks and give Iron Mountain visibility and control of important functions, such as billing, ordering, and provisioning
  • A Global Master Services Agreement allows for any additional countries and services to be easily incorporated into a central framework agreement
main_icn_24_7_support24-delivery 360-view4gmain_icn_Accessoriesmain_icn_Appsapple market_icn_Batterybroadband-devicecalendarmarket_icn_Minutesmain_icn_Cameramain_icn_Chatmain_icn_Chevron_downmain_icn_Chevron_leftmain_icn_Chevron_rightmain_icn_Chevron_upmain_icn_Tick_simpleClose_thick_0.1main_icn_Closecommunity-thin main_icn_Community_or_Foundationdashboard-hidashboard-thin main_icn_Dashboardmarket_icn_Data_Sharingmarket_icn_Dealsmain_icn_Deletemain_icn_Deliverymain_icn_Dislikemain_icn_Downloadmain_icn_Editerror-circlefacebook-thin main_icn_Social_Facebookmain_icn_Filtermain_icn_Filtergogoogle-plus-thin social-google-plushelp-hi_1helpmain_icn_Likemarket_icn_LinkedInlocation-hilocation-regular location-thin main_icn_Locationmail-newmarket_icn_Screen_sizemain_icn_Menumarket_icn_SMSmobile-broadbandmain_icn_Mobilemain_icn_My_Vodafonenetwork-signal-hinetwork-thin main_icn_Network_signalmain_icn_Pausemain_icn_PAYGsocial-paypalmain_icn_Photospin_alertpin_manpin_warningplay-circle main_icn_Play_circlemain_icn_Play_arrowmain_icn_Add_or_Plus0_rating5_ratingrating-filled ratingmain_icn_Ratingsrefresh main_icn_Bill_or_Reportmain_icn_Reportsmain_icn_Roamingmain_icn_Searchmain_icn_Securityshareshoppingmarket_icn_SIM_Swapmain_icn_Social_Twitterspeech-bubble main_icn_Studenttail [Converted]technology test_app main_icn_Texttick-bordered tick-simple main_icn_Tick_simplemain_icn_Top_upmain_icn_TVtwitter-thin main_icn_Social_Twitterusersmain_icn_Viewedmarket_icn_Vodafone_storeWarning_0.1warningweightwindow market_icn_Multinationalyoutube-thin social-youtube