Your business needs fast, reliable and fully integrated technology that can be switched on in whichever market you operate. Vodafone’s latest award from Cisco is testament to our commitment to delivering just that.
For enterprises around the world, staying ahead of the race is hard when the race keeps changing. If it isn’t market uncertainty and continued speculation over economic power shifts, then it is growing demand for transformative technologies from digital natives within the workplace and customers outside of it.
Partnering with Cisco has helped us to develop our differentiated total communications portfolio of future-proof products that address these challenges and help our customers be ready for whatever tomorrow might bring. We were chosen by Cisco as a trusted partner following a third-party audit of our technology skills, business practices, customer satisfaction, presales and post-sales support capabilities, and other key factors.
Having already held Gold Certification in the UK, Ireland and South Africa, we now have Premier status in Nigeria, Romania, Hong Kong and Singapore. The addition of these markets gives Vodafone Cisco Multi-National Gold status across Europe, Middle East and Africa. This means we can provide businesses across these regions with Cisco hardware, software and services with the value provided by a Cisco Gold Partner.
The certification reflects our ongoing investment into providing customers with the global reach and depth to connect people, places and things across markets. It also reinforces our ongoing commitment to building the best total communications strategies for our customers by finding the right technologies, tools and partnerships to support ever-changing business needs.
What this means for you
As a Gold Partner, Vodafone has prioritised access to Cisco hardware/customer premise equipment and solutions and we are able to pass significant benefits of cost and integration onto our customers. This partnership is part of our commitment to providing our customers with products designed to address the biggest challenges faced by enterprises today:
Regain visibility and control
Application Visibility and Control is a key part of Vodafone Next Generation Connectivity and forms part of our wider APM (Application Performance Management) strategy within IP-VPN, to deliver software defined, application driven network solutions. Our global IP-VPN provides a private Wide Area Network that connects all of your sites, employees, customers and even third-parties onto one fast, reliable and integrated network. With Application Visibility & Control technology embedded into the network, you have greater control over the network to monitor performance in real-time and you have the visibility to see, at a granular level, which applications and even which users are consuming network resources to optimise accordingly. We are the first service provider to be certified as ‘Cisco Powered Intelligent WAN as a Service’.
Embrace digital natives
Our unified communications offering Vodafone One Net Enterprise is a cloud based solution that combines Cisco’s strong know-how in network and cloud with Vodafone’s now 30 years of experience in mobility. By integrating fixed, mobile and desktop environments the product creates simpler, more efficient ways of business communication and is one of the strongest unified communications propositions globally. It allows the constantly connected digital natives to work the way they want by using a combination of emails, instant messages, audio and web conferencing to get the job done on any device, anywhere.
Meet your customers on their terms
Since Vodafone has been awarded as Cisco’s Contact Centre partner of the year 2014, our Contact Centre solution provides an integrated portfolio of contact centre applications in a highly secure, reliable and scalable Cisco powered cloud environment, enabling organisations to use contact centre services cost-effectively ‘as and when’ needed. Not only does this allow businesses to up and downscale more flexibly and transfer to an Opex based cost model, it also focusses a lot more on the end-user experience to meet upcoming behaviours and expectations. This means that your service staff are free to communicate with customers on the channel that most suits them in a completely secure technological environment.