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Overview

Manage workforce - increase efficiency

Vodafone Mobile Workforce Essentials strengthens communications between dispatchers and mobile workers, improves control over field operations, and delivers services faster and more efficiently. Make quick decisions about your mobile operations so you can save time and increase productivity.

GPS tracking
Gain peace of mind by optimising your workflow process with GPS tracking. This unique way of submitting documents allows you to track and monitor field activities and data entries in near real-time via a web dashboard. Increase efficiency by keeping track of mobile employee hours on their mobile device, and viewing the location of employees on job sites.

Dispatching
Create and dispatch work orders to employees in the field. Create new orders for deliveries, service calls, or other types of tasks. Work order information is available nearly instantly and sent to the mobile employee’s phone or tablet. Update the status of an order from the field, giving transparency to job status and workload. Make adjustments as needed on the fly and have them update in near real-time. Go back and see a history of all jobs completed with detailed information collected at the job site.

Mobile timekeeping
Mobile timekeeping is a mobile time clock that allows employees to punch in and out while on-the-go with the ability to track lunches and breaks. With each time punch, utilise photo capture, signatures, and data about current jobs, vehicles, inspections, and odometer readings.

Wireless forms
Reduce the amount of paper printed on a given day. Vodafone Mobile Workforce Essentials allows managers to send forms that employees use directly to their mobile phone or tablet. There are hundreds of templates to choose from to customise the forms. Don’t just replace paper forms, but enhance them with features such as photo capture, calculations, and e-mails for instant digital receipts. Display a snapshot of data in the form of graphs for easy analysis and always be one step ahead of the game.

Messaging
Messaging allows users to communicate with other application users on the web and mobile devices. Simple communication in the field results in more accurate information transfer, saves time, and increases productivity.

Conditional fields
Conditional fields make it so workers in the field don’t have to worry about scrolling through content that doesn’t pertain to their job. Less time spent scrolling means less time wasted, which can eliminate objections from clients who complain the application is too difficult for their employees to grasp.

Timekeeping timeline
Ensure that jobs are getting done in a timely manner, and verify billing hours for all jobs with the Timekeeping timeline. This new way of tracking time can be used to see how many hours an employee has worked. Since the data is updated in near real-time, administration can stay on top of employees working overtime or taking excessive lunches. They can even see whether employees start their day on time.

Geo-fence alerts
The Geo-Fence Alerts improves accountability for the mobile workforce. Set alerts to keep drivers in and out of specific locations. Geo-Fence Alerts can improve customer service by showing exactly where drivers are and keeping customers aware of that information. Users can utilize Geo-fence alerts to inform administrators of when infractions occur, keeping them proactive with their workforce.

Geo-fence reporting
Geo-Fence Reporting provides visibility into job costing, which helps clients see data for how many hours they’ll need to bill their customers. They may also confirm the amount of hours spent working jobs, which helps to adequately distribute job tasks according to how long projects should take.

Benefits

 

  • Automate paper based processes – Mobile forms, timesheets and orders allow you to get rid of paper and receive information as it happens.
  • Gain greater insight into business and mobile workforce activities – Data captured on mobile devices gets time, date and location stamped then sent to the cloud allowing you to stay informed and to make better decisions.
  • Improve customer satisfaction – Get to customers faster, automate communication, provide proof of service and time on site.
  • Reduce costs – Ensure field workers are being efficient, reduce trips to the office, the manual process of collecting and keying information and improving overall productivity of both people in the office and in the field.