What challenges does the enterprise have to overcome in the adoption of the Consumerisation of IT in the enterprise?

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Despite many commentators focusing on the challenges of the consumerisation of IT, the survey found companies are embracing the change and it is C-level executives who are driving the innovation.


Myth 1: Businesses Are Resisting the Consumerisation of IT

Key Finding: Enterprises are embracing the consumerisation of IT

  • 73% of C-level executives reported that the growing use of employee-owned devices is a top priority in their organisation
  • 88% of C-level executives reported employees are using their personal devices for business purposes today
  • 60% of responders said they are now adapting their IT infrastructure to accommodate employee’s personal devices, rather than restricting employee use of personal devices.

Myth 2: Companies Don’t Have the IT Resources They Need to Manage the Consumerisation of IT

Key Finding: Companies are investing in staff and resources to enable the consumerisation of IT

  • 91% of C-level executives and 75% of IT decision makers said their IT department today has the staff and resources needed to manage the use of consumer technologies
  • 62% of IT decision makers and 84% of C-level executives said it is a relatively simple matter to integrate the employee-owned devices, applications and online services into the enterprise IT system
  • 25% of IT budgets will be used to manage some aspect of the consumerisation of IT
  • 79% report they plan to make new investments in areas like mobile device management (MDM).

Myth 3: The Need to Attract and Keep Millennials is Driving the Consumerisation of IT

Key Finding: Executives say allowing personal devices and social technologies in the workplace is not a strong recruitment or retention tool particularly among younger employees

  • 32% of executives report they have changed company policies to make their workplace more appealing to younger employees
  • 20% of executives agree that allowing personal computing technologies in the workplace will benefit recruitment and retention efforts.

Myth 4: Personal Devices in the Workplace Are Used for Checking Email and Browsing Facebook

Key Finding: Enterprise applications from customer relationship management (CRM) to enterprise resource planning (ERP) are finding their way to personal devices

  • 85% of employees browse email and social networking sites on their personal devices
  • 45% of employees access the corporate CRM system
  • 44% of employees use expense tracking applications
  • 38% of employees access enterprise resource planning

Myth 5: Apple = Consumerisation of IT

Key finding: Personal devices coming into the workplace are broad and diverse

  • The most popular device used by employees is the Android phone
  • 25% of respondents said their company does not offer the types of devices employees want
  • 25% of respondents said their company apps do not have the capabilities employees want
  • 40% of respondents say they allow employees to bring any smartphone they want into the workplace
  • 30% of companies cover the entire cost of smartphones and tablets their employees are bringing into the enterprise.

Myth 6: Consumer Technologies with Built-In Security Measures are Safe for Use in the Enterprise

Key finding: Today, the majority of companies have already encountered a security breach as a result of consumerisation of IT

  • 55% of companies reported they have already experienced a security breach as a result of personal devices being able to access the corporate network
  • 81% reported their IT infrastructure needs some improvement in order to address these security concerns
  • 35% reported they will invest in training for the IT staff responsible for security
  • 79% report they plan to make new investments in areas like mobile device management (MDM)

Mobile devices are fundamentally changing business models and the way people work. Around the world and across most industries, companies are recognising the vast opportunities presented by the mobilisation of their workforce: enhanced productivity, reduced downtime, unprecedented responsiveness, operational efficiencies, remote working and enhanced employee satisfaction due to a better work/life balance.

Security considerations remain one of the most important considerations to the expansion of mobile devices in global organisations. Regulated industries (i.e. financial, insurance, investment banking, retail, health care, legal, public sector) cannot afford to deploy anything that could compromise their data records, customer/ client information, or prevent compliance requirements. Popular devices such as tablets and smartphones, easily lost and/or stolen, represent a threat that can be managed with proper policies and the right mobile device management (MDM) solution.

Device Manager from Vodafone Global Enterprise is a solution which allows IT policies, content and privileges of a smartphone to be managed securely, whether the device is corporately owned or the personal property of the user. The solution provides an audit trail of which data is accessed, when and by whom. Should the individual lose their device or leave the company’s employment, sensitive data and access codes can be remotely wiped without affecting an individual’s personal information on the device.